Terms of Service

Last updated: May 12, 2026

These terms govern your use of flyde.co and any services purchased from Flyde. By using the website or purchasing a service, you agree to these terms. If you don't agree, don't use the website or buy the service.

The short version: We deliver what we promise on time, or you get your money back. You're a real client, we're a real business, both parties act in good faith. No silly fine print.

1. Who we are

Flyde is a sole proprietorship operated by Christian Egede Kjeldsen, based in San Diego, California, United States. References to "we," "us," or "Flyde" mean this business. References to "you" or "client" mean the person or business using our services.

2. Services we offer

Flyde provides AI operations and automation consulting services, including but not limited to: CRM cleanup, lead-response automation, proposal automation, meeting-to-CRM systems, client onboarding systems, and ongoing maintenance retainers. Specific deliverables and prices for each engagement are defined in a separate Scope of Work (SOW) or Stripe Payment Link page.

3. Payment

Payment is due in full upon purchase via Stripe Payment Link, unless a different payment schedule is explicitly agreed in writing. All prices are in USD. Stripe processing fees and applicable taxes are calculated at checkout.

4. Refund and money-back guarantee

Flyde 5-Day Lead Recovery Audit ($997): Fully refundable within 7 days of purchase if you have not yet received the audit report and Loom walkthrough. Once the audit is delivered, no refund is available — but the $997 is credited 100% toward any Flyde build commissioned within 30 days.

Flyde Speed-to-Lead Build (and other one-time project services): If, 60 days after project go-live, your intake-to-conversion ratio has not measurably improved versus the 60 days prior to the project, Flyde will refund the full project fee within 7 days of your written request to hello@flyde.co. You keep the system in place.

Retainer services (monthly): Cancel anytime with written notice via email. Already-paid months are not pro-rated. No refunds on already-billed months.

5. What we don't promise

We don't guarantee a specific number of new leads, signed clients, or revenue dollars — those depend on factors outside our control (market conditions, your team's execution, your existing pipeline).
We don't guarantee that third-party tools (HubSpot, Stripe, Cal.com, Make, etc.) will function without their own bugs or outages.
We don't provide legal, financial, or tax advice. We build operational systems; we are not lawyers, accountants, or financial advisors.

6. What you agree to provide

To deliver services, we need timely access to your relevant systems (CRM, hosting, domain, email, phone records), responsive communication during defined project windows, and timely approval at agreed checkpoints. Significant delays in providing access or feedback may extend project timelines. We will not be responsible for missed deadlines caused by client-side delays.

7. Intellectual property

Any custom workflows, automations, documents, or systems we build specifically for you become your property upon full payment. We retain rights to the general methodologies, templates, and frameworks that underlie that work — meaning we may use similar approaches for other clients. We will not share, sell, or expose your business data, configurations, or trade secrets to anyone outside our engagement.

8. Confidentiality

We treat any information you share — your numbers, your client lists, your operational details — as confidential. We will not disclose it to anyone outside our engagement without your written permission. This obligation continues indefinitely.

9. Liability limit

To the maximum extent permitted by law, Flyde's total liability for any claim arising from our services is limited to the total amount you paid for the specific service in question. We are not liable for indirect, consequential, or incidental damages.

10. Governing law and disputes

These terms are governed by the laws of the State of California. Any dispute will first be addressed in good faith via direct communication. If unresolved within 30 days, disputes will be settled by binding arbitration in San Diego County, California, except that either party may seek injunctive relief in court for IP or confidentiality violations.

11. Termination

Either party may terminate an engagement at any time with written notice via email. Already-delivered work and already-paid fees are not refundable except as described in Section 4. Active projects in progress will be reconciled on a fair, pro-rated basis based on work completed.

12. Changes to these terms

We may update these terms. Material changes will be emailed to active clients. Continued use of services after notice of changes constitutes acceptance.

13. Contact

Flyde
Christian Egede Kjeldsen, Owner
Serra Mesa, San Diego, California
hello@flyde.co